Contact Us

If you have any comments or questions about Peters, our products or our brands, please contact us and we’ll be happy to help.

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Where can I find Nutritional and Ingredient information on your products?

Please visit our Nutritional information section of our website.

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How can I tell what PETERS Ice Cream products are Gluten Free?

Peters Ice Cream currently does not have any products where we make Gluten free claims. Gluten can come from wheat, rye, barley, oats and spelt. Glucose syrup derived from wheat contains trace amounts gluten that cannot be fully removed. These quantities are very small and are often expressed in parts per million. Peters Ice Cream cannot provide any dietary advice pertaining to gluten intake and would recommend that you discuss intake of these trace amounts of gluten with your health practitioner or nutritionist.

Food Standards Australia New Zealand (FSANZ) currently has very strict guidelines when it comes to Gluten-Free claims. To make such a claim, the product must contain NO detectable amounts of gluten. Therefore, we are unable to claim Gluten-free on our products. This situation may change in the future as Food Standards Australia New Zealand (FSANZ) is reviewing these guidelines.

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Are your products Halal Certified?

Peters Ice Cream is not Halal certified

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Do any of your products contain Palm Oil?

We have a deep concern about the serious environmental threat to rainforests and peat fields in South East Asia caused by deforestation, and the carry on effect to wildlife. We do not use palm oil in the production of any of our ice cream mix, however, some of the inclusions (i.e. nuts, syrups or biscuits) that we source from external suppliers do include small amounts of palm oil. In these instances, any palm oil used is CSPO(mixed) as defined by the RSPO, with the majority(99.9%) classified as Mass Balance or Segregated. Where possible, we are removing palm oil altogether.

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Do any of your products contain Genetically Modified Material?

We don’t have any Genetically Modified Food (as defined by the Food Standards Code) in our products nor do we have any plans to introduce Genetically Modified material into our products. We do keep an active interest in monitoring advancement in the development of future GM technologies. We also take into consideration our consumer preferences and attitudes concerning the use of Genetically Modified crops.

We don’t have any Genetically Modified Food (as defined by the Food Standards Code) in our products nor do we have any plans to introduce Genetically Modified material into our products. We do keep an active interest in monitoring advancement in the development of future GM technologies. We also take into consideration our consumer preferences and attitudes concerning the use of Genetically Modified crops.

All of our products require a storage temperature of at least -18 degrees Celsius or below.

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Where are your products sold?

Peters Ice Cream products are made available for purchase Australia wide at a number of major supermarkets, petrol stations and conveniences stores. For product availability please contact our friendly consumer services team by either calling Freecall 1800 633 200 or via our “Contact us Form.” Please check with your local retailer or contact the following customers if you wish for specific suburb availability:

Coles: 1300 725 159 Woolworths: 1300 767 969

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Where are your ice creams made?

Almost all of our ice cream is made in Australia at our factory in Mulgrave, Victoria. As a proudly Australian operated business, we source our ingredients from Australian producers and manufacturers wherever possible.

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Does Peters Ice Cream donate funds to any charity?

Currently Peters Ice Cream has a partnership with Make-A-Wish Australia. Make-A-Wish® wishes bring hope, strength and joy to children with life-threatening medical conditions. They are also known to have a powerful lasting impact on wish recipients’ families and often their wider communities too. We have chosen to concentrate our support with Make-A-Wish® so that we can make a real difference to the lives of these children and families. For more information please visit Make a Wish Partnership.

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Does Peters Ice Cream conduct Factory Tours?

Currently Peters Ice Cream does not conduct any guided tours throughout our factory.

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How can apply to work at Peters Ice Cream?

Please visit our Careers section of our website.

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What do I need to do if I wish to sell your products?

If you would like to sell any of our Peters Ice Cream brands, please contact our sales team directly on 131 077 and they will help you create the perfect ice cream portfolio for your business.

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Is it possible to purchase your Ice Cream direct from the factory?

Unfortunately you cannot purchase our product directly from our factory however our products are available from a number of supermarkets and conveniences stores around Australia.

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Where can I find information on the history of Peters Ice Cream?

Please visit our About Peters section of our website.

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Is it possible to send me any information on my assignment?

Unfortunately PETERS Ice Cream cannot assist with any school project or assignment in regards to recipe, processes, machinery used, packaging material and other information regarding our products. Check out our Brands section for product information and our About Peters section for the history of Peters Ice Cream.

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My question has not been answered by the above FAQ’s. What do I do now?

You can either contact our friendly Consumer Services Team directly on Freecall 1800 633 200 or via our “Contact Us form” If you prefer to write to us please address your letter to “PETERS Ice Cream” 254-294 Wellington Road Mulgrave, Victoria, 3170 Australia.

Contact

MAIL OR COME
& VISIT US AT

254 – 294 Wellington Road,
Mulgrave, Victoria,
3170, Australia

Contact

PRODUCT INFO
& FEEDBACK

Call our friendly consumer
service team on

TELEPHONE: 1800 633 200

Contact

SALES
ENQUIRIES

For sales enquiries on any of
our products you can contact
our sales team direct on

TELEPHONE: 131 077